In certain cases, your payment will need approval from our team before the balance is credited. This is especially applicable to first-time payments

This process typically doesn't take long and is crucial for your protection. It ensures that the routing settings of your account can be configured by us, allowing you to send messages successfully — complying, for example, with local Sender ID regulations.

For all active and mature accounts, payments made through instant payments methods will be credited instantly.

If you have any questions, please send an email to