When a support or sales ticket is opened for you, for example because you contacted us via email@example.com or one of our agents has opened it manually for you, you can simply communicate with us by replying to the email you have received.
Alternatively we also offer a support portal where you can log in with your SMS.to support account.
Here you can:
- Track the ticket status.
- Reply or give additional information.
- Close the ticket if the issue has been solved.
- Access knowledge base articles, which might help you solve your issue or learn about additional features and how to make the most out of your experience with SMS.to.
- Rate our customer service.
- When a ticket is first opened you will receive a confirmation email with your support account name.
- This is not your SMS.to account. Kindly refer to SMS.to Sign-up Process to sign up for an account on SMS.to.