When a support or sales ticket is opened for you, for example because you contacted us via support@sms.to or one of our agents has opened it manually for you, you can simply communicate with us by replying to the email you have received.
Alternatively we do also offer a support portal where you can log in with your SMS.to support account.
Here you can:
- Track the ticket status.
- Reply or give additional information.
- Close the ticket if the issue has been solved.
- Access knowledge base articles, which might help you solve your issue or learn about additional features and how to make the most out of your experience with SMS.to.
- Rate our customer service.
Please note:
When a ticket is first opened you will receive a confirmation email with your support account name.
This is not your SMS.to account.